Question 1

What are the payment options?

Accepted Answer

- Cash
- Cashiers Check/ Money Order
- Cash app
- Venmo
- Booking Online
- Most Major Credit Cards

Question 2

What is the CANCELLATION Policy?

Accepted Answer

Cancellation Refund prior to service.

If service plan is paid before service:
- 15 days or more (Full Refund)
- 14 days or less (Payment Service Refund/Deposit not refundable)

Question 3

What areas do you cover?

Accepted Answer

We cover North Florida (Pensacola to Jacksonville, Gainesville far South)
We cover South Georgia (Atlanta far North to Savannah far East)
We cover South Alabama (Birmingham far North to Livingston far West)

Question 4

What are we responsible for?

Accepted Answer

Secure and Serenity, LLC will be responsible for running and maintaining the route. We are not responsible for ordering your product unless we agreed to do so.  Product should be ordered for the customer properly and accordingly based on how the product will be packed out.  Our job isn't to figure out where the product goes. The client must explain in detail where the product goes.  We will pull up the pack-out sheet and pack-out to the customer that the product goes to.

Question 5

What are the client's responsibilities for delivery transportation?

Accepted Answer

It is the client's responsibility is to provide Secure and Serenity with a reliable, safe, and D.O.T. compliant vehicle. If SAS must pay for any fines received while operating your vehicle, you (Client) will reimburse the Company (SAS), along with an additional 15% (inconvenience fee).
Please make sure to have a current and up-to-date insurance and registration copy for the vehicle, along with a company contact in case of vehicle issues.

If you need SAS to provide any service in their own vehicle, there will be an extra $0.50 charge per mileage (starting from the current location to the end).

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Frequently Asked Questions

What are the payment options?

What is the CANCELLATION Policy?

What areas do you cover?

What are we responsible for?

What are the client's responsibilities for delivery transportation?

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